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Refund policy


We want you to be happy with your experience and believe prompt and courteous communication is important. If you feel the item is not as described and want to return the item, please contact us at crescentmoonantiquejewelry@gmail.com and we will assist you in the return of the item. Our return policy lasts 30 days from the date of purchase. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging . Several items are exempt from being returned. 

 

Non-returnable items:

* Gift certificates

* Broken or Damaged 

* Sale 

* Clearance 

* Layaway 

* Altered

* Sized 

* Converted 

* Restored 

 

To complete your return, we require a receipt or proof of purchase and that the item be shipped to: CMAJ, ℅ Suzanne Porter, 3445 River Oaks Dr., New Orleans, Louisiana, 70131, United States. It is your sole responsibility to insure and track the item you are returning, we will not be responsible for lost or stolen packages. Shipping will not be refunded.

 

 

Full Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Full Refunds are only approved if the item has been inspected by a professional jeweler and it is not as described by us. You must include the evaluation with the returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.

 

Partial Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your partial refund.  If you are returning for any reason other than an item inspected by a professional jeweler and found not to be as described by us or the item is missing the professional evaluation, a partial refund is issued. If you are approved, a partial refund will be processed, and a credit will automatically be applied to your original method of payment less a 15% restocking fee, within 30 days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at suzanne@crescentmoonjewelry.com.

 

Sale, discounted or clearance items (if applicable)

Only regular priced items may be refunded, unfortunately sale, discounted or clearance items cannot be refunded.

 

Altered, sized, converted or restored items (if applicable)

Only unaltered items may be refunded, unfortunately altered, sized, converted or restored items cannot be refunded.

 

Exchanges (if applicable)

We only refund  items if they meet the terms as outlined in the refund section of this policy.  No exchanges are permitted.

 

Shipping

To return your product, you should mail your product to: CMAJ, ℅ Suzanne Porter, 3445 River Oaks Dr., New Orleans, Louisiana, 70131, United States.

 

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

If you have any questions or concerns regarding our return policy you may contact us at: crescentmoonantiquejewelry.com